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Support Services

Our dedicated support services and software maintenance team works closely with our clients and provides consistent and efficient support. They help in resolving software issues and provides the users with the training necessary to handle our products.

  • On-going Support

    We provide support throughout the duration of the project starting from installation of the service in the customer’s environment, analysing and resolving any issues and on-call support.

  • Training

    We provide the specialised training tailored to the needs of your maintenance personnel to quickly adapt and efficiently use our technologies.

  • Product Upgrades

    We regularly update our products with new functionalities or features and provide the support required to quickly incorporate them into your existing pipeline.

  • Adaptive Enhancements

    We provide modifications to our products to adapt to the changes in the client’s environment and enhancements to extend/scale the solution to different assets.

how can we help you?

Contact us to know how Predictive Maintenance can transform your organisation.

Imerys is fully satisfied by the performance of PREDICT and work regarding the implementation of the Kasem software within the Monicalc project, at the Imerys Minerals Site in the UK.

Imerys Minerals Limited

Looking for a cost-effective Predictive Maintenance solution?